Patient Resoures

  1. Your First Visit

    To prepare for your first visit, we encourage you to look over our list of items to bring along with you. In addition, you will want to complete our patient registration form found here.

    It is always our objective for your experience at Apicella-Lorei Orthodontics to be pleasant and informative. During your complimentary consultation, we will take time to examine your bite and teeth as well as discuss potential treatment options.

    To prepare for this visit, we will ask that you bring with you any referral information, x-rays and a list of medications you are currently taking. In addition, we will ask you to complete our patient registration form online.

    Once we determine your treatment plan, we will want to see you every 6-10 weeks to check your progress and make adjustments within no time you will have achieved the smile you desire and deserve!

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  2. Financial Considerations & Insurance

    Financial considerations should not hold you back from a beautiful smile. We offer a variety of  payment options to make orthodontics affordable for you. In addition to our interest free in-house payment plans we accept Care Credit, Mastercard, Visa, Discover and American Express. Don’t forget to ask about our multi family treatment  and pay in full incentive programs. Please contact us today for more information.

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  3. Appointment Policies

    Apicella-Lorei Orthodontics is open Monday through Thursday from 7:30 a.m. until 5:00 p.m. We will schedule your appointment as promptly as possible. If you have a TRUE emergency situation, every attempt will be made to see you that day.

    If for some reason you cannot make it to your appointment, please contact the office at which the appointment was scheduled. By doing so you allow us to reschedule your appointment in a timely manner, preventing the potential for an unnecessary extension of treatment time. If it is after hours leave your name, number, and a brief message in our voicemail and we will return your call when we return.

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  4. ALO Elite Rewards

    Orthodontic treatment is a two-sided commitment, which is why we reward our patients for doing their part! With our Smile Rewards Program, you are able to earn rewards at every appointment. Once you begin earning, you can redeem your points for awesome prizes, including gift certificates to Starbucks, Target, Best Buy, DSW and more! 

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    Earn Points

    There are different ways to earn reward points, and below are a few examples of the many opportunities available.  For more information about the ALO Elite Rewards program, please contact either of our offices.

    • Bringing your ALO Elite Rewards Card to your appointment: 2 points
    • Scheduling your next appointment before leaving the office: 2 points
    • Records same day treatment is recommended: 20 points
    • Not having to return to the brushing station: 1 point
    • Dental cleaning/exam: 10 points
    • Requested dental treatment complete: 10 points
    • Referring to a friend: 50 points
    • Referring to a family member: 25 points

    Reward Rules

    1. Reward card must be present to receive reward points
    2. Replacement cards are available for a 10 point purchase
    3. Rewards are given at regular scheduled appointments
    4. Points or gift cards are not redeemable for cash
    5. Points and prizes are subject to change at anytime
    6. Dental reward points are available when returning a completed dental certificate
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  5. Oral Hygiene

    Oral hygiene is an important part of orthodontic treatment. Brushing and flossing daily will keep your visits to our office at a minimum. Our technicians will show you how to best clean your teeth and braces during your appointments. In addition, they will let you know if there are any spots you need to focus on.

    Check braces once a week for anything loose or bent. If a bracket or band comes loose or you break a wire, please call either of our offices so that we can arrange an appointment. Try to explain what has happened by using the diagram provided. Be as specific as possible with the receptionist. If you lose your rubber bands, please contact us so that we can set-up arrangements for you to receive more.

    For further guidance on proper brushing and flossing techniques, please refer to the “Orthodontic Brushing and Flossing Procedure” handout that you recieved at your bonding appointment.  If you have further questions, please contact either of our offices.

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  6. Emergency Care

    Emergency care for orthodontic patients is occasionally needed. Some treatments can be easier with patient intervention.

    What to do if you have an emergency:

    Emergency appointments may be made if you are having discomfort, a loose band, a broken wire, or something sticking out that you are unable to take care of.  Knowing the names of the appliance parts will be beneficial, as it will help us to provide the best care possible when trying to schedule an emergceny appointment.

    If you have an emergency, such as a broken bracket, loose or poking wire, or something else that may be cuasing you discomfort, please call our Mechanicsburg office at 717-697-8222 or our Carlisle office at 717-243-3200.  If you are calling outside of our regular business hours, you can reach us by calling the phone numbers listed on our answering system.  Providing excellent care to our patients is a priority, and we always make an effort to correct any problems as quickly as possible.

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“I had an amazing first visit at the office today. Everyone was so kind and was willing to answer any questions or concerns. They were very supportive and I’m glad to be able to get my braces from Apicella-Lorei Orthodontics.”--MF